Hilton Columbus Downtown Receives Hilton Hotels & Resorts Brand Awards For Outstanding Achievements In 2015
Downtown Columbus Team Recognized for Accomplishments in Guest Satisfaction, Product Quality, Room Cleanliness and Leadership
COLUMBUS, Ohio - Hilton Columbus Downtown received three 2015 Hilton Hotels & Resorts Brand Awards, including the coveted Connie Award and honors for Leader of the Year (General Manager Christian Coffin) and Housekeeping Cleanliness. This annual recognition celebrates the outstanding accomplishments by Hilton hotels and individual team members around the world. As an award recipient, Hilton Columbus Downtown has demonstrated the highest level of quality and service throughout the brand within its division, including all of North, South and Central Americas.
The Connie Award is the pinnacle recognition of the “Best of the Brand,” which Hilton Columbus Downtown has earned for the second consecutive year. Named after the company's founder, Conrad Hilton, it is Hilton Hotels & Resorts premier and most prestigious recognition for service and quality. The Connie is awarded to the hotel with the highest overall combined ranking for service, experience, condition and cleanliness, based on guest satisfaction and quality assurance scores. The award is granted to one of 280 managed and franchised Hilton Hotels and Resorts in the Americas over 500 rooms.
“Since the day we opened, the team members at this hotel have set out to achieve Conrad Hilton's vision to fill the world with the light and warmth of hospitality,” said Christian Coffin, general manager, Hilton Columbus Downtown. “Every single team member has been laser focused on our guests and creating memorable experiences for them. We are humbled to have been recognized with this prestigious award for the second year in a row.”
Coffin was also recognized as the Hilton brand Leader of the Year. Coffin added, “The credit all belongs to the team. I am just fortunate enough to work in a wonderful property with great support and an amazing group of dedicated service-oriented professionals who inspire me every day.”
This is also the third consecutive year Hilton Columbus Downtown has been recognized for the highest Housekeeping Cleanliness scores within the brand. The hotel has been recognized as the No. 1 Housekeeping operation from a guest perspective each year since opening in 2012. Metrics used to determine the winner include highest guest survey rankings for cleanliness of guest room and bath.
“We are fortunate to have a great group of very dedicated team members who have worked hard to maintain this building in the same condition as when we opened. That's no easy task, given our high occupancy levels,” said Joshua Verduga, director of front office operations, Hilton Columbus Downtown.
Media can access additional information about Hilton Columbus Downtown at news.hilton.com.
About Hilton Columbus Downtown
Opened in 2012, the newly built Hilton Columbus Downtown is a AAA Four Diamond full-service hotel located in downtown Columbus, Ohio. The property has 532 guest rooms and 32,000 sq. ft. of premier event space and is connected to the Greater Columbus Convention Center via stunning glass walkway. The hotel features a stunning art collection comprised of over 150 original pieces by Central Ohio artists. The artwork is displayed in function space, guest rooms and public areas of the hotel. Room rates and availability can be accessed at columbusdowntown.hilton.com.
About Hilton Hotels & Resorts
For 100 years, Hilton Hotels & Resorts has set the benchmark for hospitality around the world, providing new product innovations and services to meet guests' evolving needs. With 585 hotels across six continents, Hilton Hotels & Resorts properties are located in the world’s most sought-after destinations for guests who know that where they stay matters. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. Begin your journey at www.hiltonhotels.com, and learn more by visiting newsroom.hilton.com/hhr and following Hilton Hotels & Resorts on Facebook, Twitter, and Instagram.Download Article Photos