DARWIN, Northern Territory - Hilton Darwin, a five-star hotel in the Northern Territory, has officially introduced Digital Key, a feature of the award-winning, Hilton Honors mobile app, providing members more choice and control over their entire travel experience. The addition of Digital Key now gives guests the option to bypass the check-in counter and access their room via the Hilton Honors mobile app.
“We know that our guests are looking for more choice and control over their entire travel journey and through digital tools, such as Digital Key and digital check-in with room selection, we are giving guests the ability to personalise their stay at Hilton Darwin,” said Markus Kaliss, general manager.
Six other Hilton properties in the Australasia region have already activated Digital Key, with a significant rollout throughout 2020 expected to take this number to 17 by year’s end.
Activated the day before arrival, Hilton Honors members who book direct with Hilton can select their desired room through the Hilton Honors mobile app via the digital check-in feature where they will be asked if they would like to use Digital Key during their stay. On the day of arrival and once their room is ready, guests will receive a notification via the Hilton Honors mobile app and will need to visit the front desk to verify that their Digital Key is enabled before heading to their room. When the guest approaches their guest room, they can simply press the virtual “unlock” button in the app to unlock the door.
Hilton Honors is the guest-centric loyalty program for the entire 18-brand Hilton portfolio, striving to make travel more valuable, more flexible and more personalized — for every type of traveler. With instant benefits and new means of earning and spending Points, Hilton Honors provides members with the tools needed to make the most of any trip.
Media can access additional information about Hilton Darwin here.
About Hilton
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms, in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the nearly 190 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
About Hilton Hotels & Resorts
For over a century, Hilton Hotels & Resorts has set the benchmark for hospitality around the world, providing new product innovations and services to meet guests' evolving needs. With more than 600 hotels across six continents, Hilton Hotels & Resorts properties are located in the world’s most sought-after destinations for guests who know that where they stay matters. Experience a positive stay at Hilton Hotels & Resorts by booking at hiltonhotels.com or through the industry-leading Hilton Honors app. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. Learn more about Hilton Hotels & Resorts at stories.hilton.com/hhr, and follow the brand on Facebook, Twitter and Instagram.