Hilton Hits Industry Milestone with Launch of 1,000th Hotel Featuring Digital Key
Projected to reach 2,500 properties by the end of 2017
MCLEAN, Va. - Less than two years after launching an app functionality that gives Hilton Honors guests the ability to choose their room before arriving at a hotel and enter their room using the Hilton Honors app as a key, Hilton is scaling at a breakneck pace. Today, marks the official introduction of the Digital Key technology at their 1,000th hotel - Hampton Inn Manhattan Grand Central in New York City.
Since its launch in 2015, Hilton Honors members have opened more than 6.4 million doors using Digital Key. Among them is Alan Corcoran, a Hilton Honors Lifetime Diamond member, technology consultant and occasional guest pianist at the Palmer House in Chicago. He joins a growing list of guests who've single-handedly opened more than 500 doors with Digital Key since launch. "When you stay at hotels as frequently as I do, personalized technology like Digital Key helps you feel more at home," he said. "As a previous guest of the Hampton Inn Manhattan Grand Central, I know this technology will help other travelers like me have a smooth and streamlined experience."
And that's why reaching 1,000 hotels - and plans to reach 2,500 by the end of this year including debuts in the United Kingdom, China, Malaysia and New Zealand - is so significant. For guests like Alan, they soon can count on a consistent technology experience with Hilton regardless of where they travel. And the time saved makes a difference, giving Hilton Honors members extra moments to speak with loved ones back home, prepare for the big business meeting or plan the local excursion with the hotel concierge.
The Hilton Honors app is designed to be guests' remote control for their stay at Hilton. From their smartphone, guests can check in, select their room and choose when to arrive. Digital Key can also be used to access the fitness center, pool and other hotel areas that traditionally require a key.
"Simplicity and consistency in experience is paramount for us. Digital Key is just one way we're delivering that - from Anchorage to Yonkers, you can count on Digital Key supporting your adventure," said Geraldine Calpin, chief marketing officer at Hilton.
By New Year's Eve, Hilton will toast to 2,500 hotels live due to advanced deployment technology and lessons learned in countless installations.
"At the beginning of rollout, we could bring Digital Key to 100 properties in six months," said Joshua Sloser, senior vice president of Digital at Hilton. "Today, we are able to bring 100 properties live in an average of 24 days. Our Team Members appreciate how this technology can personalize the guest experience and they love being part of something that is progressive and game changing."
For more details and a list of current and upcoming properties with Digital Key, please visit HiltonHonors.com/DigitalKey.
About Hilton Honors
Hilton Honors is the award-winning guest loyalty program for Hilton’s 18 world-class brands comprising more than 6,200 properties in 118 countries and territories. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount, and free Standard WiFi. Members also have access to contactless technology exclusively through the industry-leading Hilton Honors mobile app where Hilton Honors members can check-in, choose their room and access their room using Digital Key. Hilton Honors offers its 108 million members hundreds of ways to earn and redeem Points. Members can redeem their Points for free nights, premium merchandise and items on Amazon Shop with Points, and make charitable contributions. The program is free to join, and travelers may enroll online by visiting www.hiltonhonors.com. Learn more about Hilton Honors at newsroom.hilton.com/hiltonhonors, and follow Hilton Honors on Facebook, Twitter, and Instagram.
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,200 properties with more than 983,000 rooms, in 118 countries and territories. Dedicated to fulfilling its mission to be the world’s most hospitable company, Hilton welcomed more than 3 billion guests in its 100-year history, earned a top spot on the 2019 World’s Best Workplaces list, and was named the 2019 Global Industry Leader on the Dow Jones Sustainability Indices. In 2020, Hilton CleanStay was introduced, bringing an industry-defining standard of cleanliness and disinfection to hotels worldwide. Through the award-winning guest loyalty program Hilton Honors, the 108 million members who book directly with Hilton can earn Points for hotel stays and experiences money can’t buy, plus enjoy instant benefits, including digital check-in with room selection, Digital Key, and Connected Room. Visit newsroom.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
About Hampton by Hilton
As the number one ranked lodging franchise for the last decade and one of the top five brands of the century, according to Entrepreneur®, Hampton by Hilton – including Hampton Inn by Hilton and Hampton Inn & Suites by Hilton – serves quality-driven and value-conscious travelers at more than 2,500 properties in 29 countries and territories. The brand continues to lead its segment by providing guests with high-quality, thoughtfully designed accommodations and amenities, such as modern and spacious rooms, complimentary WiFi, free hot breakfast with healthful options, and On The Run™ breakfast bags. Hampton by Hilton Team Members are committed to delivering exceptionally friendly and authentic service all backed by the 100% Hampton Guarantee™. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. For more information about Hampton by Hilton, visit www.hampton.com or newsroom.hilton.com/hampton, and connect on Facebook, Twitter, YouTube, and Instagram.Download Article Photos