Top Performing Hampton Hotels Receive Prestigious Brand Award
Connie Award winners selected based on high customer loyalty and service scores
MCLEAN, Va. - Hampton Hotels recognized its top performing properties of 2014 by awarding the Connie, Lighthouse and Circle of Excellence award winners. The prestigious Connie Award is named after Hilton Worldwide's founder Conrad Hilton and winners are selected based on their Total Quality Scorecard (TQS), the hotel's loyalty score via SALT (Hilton's Satisfaction and Loyalty Tracking) and the quality assurance (QA) score. All Connie Award recipients will receive a monetary award to host a celebratory event for employees and a trophy.
Eleven hotels were presented the Connie Award:
- Hampton Inn Bangor, Maine
- Hampton Inn & Suites Buffalo, Wyoming
- Hampton Inn Columbus/South Ft. Benning, Georgia
- Hampton Inn Daytona Beach/Beachfront, Florida
- Hampton Inn Lincolnton, North Carolina
- Hampton Inn Murrells Inlet/Myrtle Beach, South Carolina
- Hampton Inn & Suites Salem, Oregon
- Hampton Inn & Suites St. Louis/South I-55, Missouri
- Hampton Inn & Suites Tifton, Georgia
- Hampton Inn Wheeling, West Virginia
- Hampton by Hilton Volgograd Profsoyuznaya, Russia
"Hampton Hotels is known for its friendly and exceptional customer service properly named Hamptonality," said Phil Cordell, global head, focused service and Hampton Brand Management. "Each of our hotels receiving this year's Connie Award has excelled in displaying the true essence of Hamptonality to our guests. Congratulations to all our hotel winners!"
In addition to the hotel's approach to friendly customer service, Hamptonality includes team members anticipating guests' needs and providing travelers with helpful suggestions about area attractions, historical facts and fun things to do around town. Additionally, hotels are infused with local photography and artwork, highlighting each property's connection and support to its own community.
Lighthouse Awards are presented to the top five percent of Hampton properties while the Circle of Excellence Awards are presented to the top 10 percent of hotels. For a complete list of 2014 award winners, please visit the Hampton Global Media Center.
About Hampton by Hilton
As the number one ranked lodging franchise for the past 10 years, according to Entrepreneur®, Hampton by Hilton, including Hampton Inn by Hilton and Hampton Inn & Suites by Hilton, serves value-conscious and quality-driven travelers at more than 2,430 properties with more than 250,000 rooms in 25 countries and territories. High-quality accommodations and amenities, such as complimentary WiFi, free hot breakfast, and On The RunTM breakfast bags, contribute to Hampton by Hilton ranking as a leader in its segment. Hampton by Hilton Team Members deliver friendly, authentic, caring and thoughtful service defined as Hamptonality, with guest happiness being the number one priority, backed by the 100% Hampton GuaranteeTM. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. For more information about Hampton by Hilton, visit www.hampton.com or newsroom.hilton.com/hampton and connect on Facebook, Twitter, YouTube and Instagram.
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 17 world-class brands comprising more than 5,600 properties with nearly 913,000 rooms, in 113 countries and territories. Dedicated to fulfilling its mission to be the world’s most hospitable company, Hilton earned a spot on the 2018 world’s best workplaces list, and has welcomed more than 3 billion guests in its nearly 100 year history. Through the award-winning guest loyalty program, Hilton Honors, nearly 85 million members who book directly with Hilton have access to instant benefits, including digital check-in with room selection, Digital Key, and Connected Room. Visit newsroom.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram, and YouTube.Download Article Photos