Top Performing Hampton Hotels Receive Prestigious Brand Award
Connie Award winners selected based on high customer loyalty and service scores
MCLEAN, Va. - Hampton Hotels recognized its top performing properties of 2014 by awarding the Connie, Lighthouse and Circle of Excellence award winners. The prestigious Connie Award is named after Hilton Worldwide's founder Conrad Hilton and winners are selected based on their Total Quality Scorecard (TQS), the hotel's loyalty score via SALT (Hilton's Satisfaction and Loyalty Tracking) and the quality assurance (QA) score. All Connie Award recipients will receive a monetary award to host a celebratory event for employees and a trophy.
Eleven hotels were presented the Connie Award:
- Hampton Inn Bangor, Maine
- Hampton Inn & Suites Buffalo, Wyoming
- Hampton Inn Columbus/South Ft. Benning, Georgia
- Hampton Inn Daytona Beach/Beachfront, Florida
- Hampton Inn Lincolnton, North Carolina
- Hampton Inn Murrells Inlet/Myrtle Beach, South Carolina
- Hampton Inn & Suites Salem, Oregon
- Hampton Inn & Suites St. Louis/South I-55, Missouri
- Hampton Inn & Suites Tifton, Georgia
- Hampton Inn Wheeling, West Virginia
- Hampton by Hilton Volgograd Profsoyuznaya, Russia
"Hampton Hotels is known for its friendly and exceptional customer service properly named Hamptonality," said Phil Cordell, global head, focused service and Hampton Brand Management. "Each of our hotels receiving this year's Connie Award has excelled in displaying the true essence of Hamptonality to our guests. Congratulations to all our hotel winners!"
In addition to the hotel's approach to friendly customer service, Hamptonality includes team members anticipating guests' needs and providing travelers with helpful suggestions about area attractions, historical facts and fun things to do around town. Additionally, hotels are infused with local photography and artwork, highlighting each property's connection and support to its own community.
Lighthouse Awards are presented to the top five percent of Hampton properties while the Circle of Excellence Awards are presented to the top 10 percent of hotels. For a complete list of 2014 award winners, please visit the Hampton Global Media Center.
About Hampton by Hilton
As the number one ranked lodging franchise for the last decade and one of the top five brands of the century, according to Entrepreneur®, Hampton by Hilton – including Hampton Inn by Hilton and Hampton Inn & Suites by Hilton – serves quality-driven and value-conscious travelers at more than 2,500 properties in 29 countries and territories. The brand continues to lead its segment by providing guests with high-quality, thoughtfully designed accommodations and amenities, such as modern and spacious rooms, complimentary WiFi, free hot breakfast with healthful options, and On The Run™ breakfast bags. Hampton by Hilton Team Members are committed to delivering exceptionally friendly and authentic service all backed by the 100% Hampton Guarantee™. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. For more information about Hampton by Hilton, visit www.hampton.com or newsroom.hilton.com/hampton, and connect on Facebook, Twitter, YouTube, and Instagram.
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,200 properties with more than 983,000 rooms, in 118 countries and territories. Dedicated to fulfilling its mission to be the world’s most hospitable company, Hilton welcomed more than 3 billion guests in its 100-year history, earned a top spot on the 2019 World’s Best Workplaces list, and was named the 2019 Global Industry Leader on the Dow Jones Sustainability Indices. In 2020, Hilton CleanStay was introduced, bringing an industry-defining standard of cleanliness and disinfection to hotels worldwide. Through the award-winning guest loyalty program Hilton Honors, the 108 million members who book directly with Hilton can earn Points for hotel stays and experiences money can’t buy, plus enjoy instant benefits, including digital check-in with room selection, Digital Key, and Connected Room. Visit newsroom.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.Download Article Photos