Top Performing Hampton by Hilton Hotels Recognized with Prominent Brand Awards
Top Connie Award winners selected based on high customer loyalty and service scores
MCLEAN, Va. - Hilton Worldwide's (NYSE: HLT) Hampton by Hilton brand has awarded top performing properties of 2015 with the recognition of the Connie, Lighthouse and Circle of Excellence awards. All awards are presented based on customer satisfaction and customer loyalty.
The Connie Award is named after Hilton Worldwide's founder Conrad Hilton and winners are selected based on their Total Quality Scorecard (TQS), the hotel's loyalty score via SALT (Hilton's Satisfaction and Loyalty Tracking) and the quality assurance (QA) score. Twelve hotels were presented the Connie Award:
- Hampton Inn & Suites by Hilton Chincoteague-Waterfront, VA
- Hampton Inn by Hilton Columbus-South/Fort Benning, GA
- Hampton Inn by Hilton DuBois, PA
- Hampton Inn by Hilton Jonesville/Elkin, NC
- Hampton Inn & Suites by Hilton Madison/Downtown, WI
- Hampton Inn by Hilton Murrells Inlet/Myrtle Beach Area, SC
- Hampton Inn & Suites by Hilton St. Louis/South I-55, MO
- Hampton Inn & Suites by Hilton Tifton, GA
- Hampton Inn by Hilton Tunkhannock, PA
- Hampton by Hilton Volgograd Profsoyuznaya - Russia
- Hampton Inn & Suites by Hilton Warren, PA
- Hampton Inn by Hilton Wheeling, WV
All Connie Award recipients will receive a monetary award to host a celebratory event for employees and a trophy.
"Congratulations and thank you to each property for continuing to shine in providing exceptional service to our guests each and every day," said Phil Cordell, global head, focused service and Hampton Brand Management. "These properties embody the spirit of Hamptonality as well as Conrad Hilton's vision "to fill the earth with the light and warmth of hospitality."
In addition to the hotel's approach to friendly customer service, Hamptonality includes team members anticipating guests' needs and providing travelers with helpful suggestions about area attractions, historical facts and fun things to do around town. Additionally, hotels are infused with local photography and artwork, highlighting each property's connection and support to its own community.
Lighthouse Awards are presented to the top five percent of Hampton properties while the Circle of Excellence Awards are presented to the top 10 percent of hotels. For a complete list of 2015 award winners, please visit the Hampton Global Media Center.
About Hampton by Hilton
As the number one ranked lodging franchise for the last decade and one of the top five brands of the century, according to Entrepreneur®, Hampton by Hilton – including Hampton Inn by Hilton and Hampton Inn & Suites by Hilton – serves quality-driven and value-conscious travelers at more than 2,500 properties in 29 countries and territories. The brand continues to lead its segment by providing guests with high-quality, thoughtfully designed accommodations and amenities, such as modern and spacious rooms, complimentary WiFi, free hot breakfast with healthful options, and On The Run™ breakfast bags. Hampton by Hilton Team Members are committed to delivering exceptionally friendly and authentic service all backed by the 100% Hampton Guarantee™. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. For more information about Hampton by Hilton, visit www.hampton.com or newsroom.hilton.com/hampton, and connect on Facebook, Twitter, YouTube, and Instagram.
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,200 properties with more than 983,000 rooms, in 118 countries and territories. Dedicated to fulfilling its mission to be the world’s most hospitable company, Hilton welcomed more than 3 billion guests in its 100-year history, earned a top spot on the 2019 World’s Best Workplaces list, and was named the 2019 Global Industry Leader on the Dow Jones Sustainability Indices. In 2020, Hilton CleanStay was introduced, bringing an industry-defining standard of cleanliness and disinfection to hotels worldwide. Through the award-winning guest loyalty program Hilton Honors, the 108 million members who book directly with Hilton can earn Points for hotel stays and experiences money can’t buy, plus enjoy instant benefits, including digital check-in with room selection, Digital Key, and Connected Room. Visit newsroom.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.Download Article Photos