Embassy Suites by Hilton Brand Overview
Embassy Suites by Hilton, part of Hilton's portfolio of fourteen brands is a full service brand that offers both leisure and business travelers an approachable, upscale experience with best in class customer service, that anticipates travelers' needs and delivers what matters most to them. All Embassy Suites by Hilton properties offer two-room suites, free madeto-order breakfast and a complimentary evening reception with snacks and drinks*. The two-room suites have a separate bedroom and living area, two HD TVs, a microwave, a mini-fridge and a wet bar area; and most of the brand's hotels feature atriums that bring space and light to the design, along with a water feature. Embassy Suites by Hilton has 234 hotels with 49 in the pipeline. Yeah, it's pretty great.
*Service of alcohol subject to state and local laws. Must be of legal drinking age.
At Every Embassy Suites by Hilton
- Spacious, two-room suites
- Free made-to-order breakfast each morning, with cooked-to-order eggs and other specialties, a Greek yogurt and toppings bar, and local/regional favorites
- Complimentary evening reception with snacks and drinks
- Open air atriums
- Free access to Embassy Fitness Centers 24/7
- Free access to Embassy Business LinkTM Business Centers 24/7
Embassy Suites by Hilton - Through the Years
Embassy Suites hotel division is created by Holiday Corp.
Embassy Suites acquires the 24-hotel Granada Royale Hometels chain.
First Embassy Suites opens, in Kansas City-Overland Park, KS.
Holiday Corporation announces that the Holiday Inn brand would be acquired by Bass PLC of London, and Embassy Suites' parent company would be reorganized and renamed.
The parent company of Embassy Suites becomes The Promus Companies Incorporated.
Embassy Suites announces the acquisition of the Park Suites hotel chain.
Embassy Suites/Lake Buena Vista opens as the first major hotel to offer state-of-the-art construction and service devices to meet the special needs of travelers with disabilities.
First international property opens, in Toronto-Markham, Ontario, Canada.
Embassy Suites launches the unconditional 100% Satisfaction Guarantee, the first national upscale hotel chain to offer this type of unconditional service guarantee to its guests.
Embassy Suites marks its 10-year anniversary as the leading all-suite hotel chain in the nation.
The Promus Companies Incorporated forms Promus Hotels division to oversee the management of Embassy Suites, Hampton Inn and Homewood Suites hotels under the direction of President and Chief Executive Officer Ray Schultz.
Embassy Suites, Hampton Inn and Homewood Suites become the first major hotel brands to distribute chain wide and individual hotel information via the Internet.
Embassy Vacation Resorts opens phase one of its Grand Beach Resort in Orlando, Florida, marking Embassy Suites' entry into the vacation ownership industry.
Promus Hotel Corporation forms following the split of The Promus Companies Incorporated into two separate public companies.
Company implements system wide program increasing its inventory of non-smoking suites from 51 percent to 75 percent at each hotel.
Promus Hotel Corporation announces online reservation capabilities through each brand's Web site.
Company implements system wide enhancements to the in-suite telephone systems, facilitating the use of laptop computers, fax machines, modems and other business equipment.
First South American Embassy Suites opens, in Bogota, Colombia..
First Embassy Suites ski resort in Colorado opens, in Beaver Creek.
Promus Hotel Corporation announces free customized route planning from each of its hotel brand's Web sites.
Embassy Suites completes conversion and addition of 16 Crown Sterling Suites hotels to its system.
Promus Hotel Corporation and Doubletree Corporation announce completion of their merger, creating one of the world's largest hotel companies.
Embassy Suites opens first prototype "boutique" property (Dallas), a smaller hotel design featuring 150 suites.
Embassy Suites introduces new online meeting planner, enabling visitors to plan and organize all aspects of their meetings, including size, budget, dates and times, food and beverage and meeting equipment.
Embassy Suites launches new $13 million ad campaign, taglined "A design for living."
Embassy Suites receives "Highest Guest Satisfaction among All-Suite Hotel Chains" award in J.D. Power and Associates 1999 Domestic Hotel Guest Satisfaction StudySM.
Embassy Suites named "Best Practice Corporate Champions in Quality" by Center for Hospitality Research at Cornell's School of Hotel Administration.
Hilton Hotels Corporation and Promus Hotel Corporation complete merger, making Embassy Suites Hotels part of the Hilton Family of Hotels.
Landmark Embassy Suites New York City opens, representing the brand's growth in major urban markets within a mixed-use project.
Embassy Suites Hotels tops the all-suites segment with the "Highest Guest Satisfaction among All-Suite Hotel Chains" award in the J.D. Power and Associates 2000 Domestic Hotel Guest Satisfaction StudySM. The award marks the second year in a row for Embassy Suites Hotels to receive this distinction.
In an unprecedented deal marking the importance of kids' influences on family vacation destinations, Embassy Suites Hotels contracts with Nickelodeon® for a three-year, multi-million dollar advertising and promotions agreement starting in May 2001.
Embassy Suites Hotels teams up with the Starlight Children's Foundation to help make dreams come true for hundreds of seriously ill children whose wishes are to take family vacations. As the official hotel of the foundation's Wishes Program, Embassy Suites Hotels provides 2,000 complimentary suite nights to Starlight wish families during 2001 alone.
Embassy Suites Chicago-Downtown Lakefront opens, representing the Hilton portfolio's 2001st hotel opening and underscoring the brand's focus on urban mixed-use development.
The brand tops the upscale segment with the "Highest Guest Satisfaction among Upscale Hotel Brands" award in the J.D. Power and Associates 2001 Domestic Hotel Guest Satisfaction StudySM. Importantly, although it is the first year the brand competed within the upscale category, it outranks the other major upscale, full-service brands included in the study.
Brand launches Creativity SuiteTM at the Embassy Suites New York City as a test concept, inspiring business travelers to better utilize the spaciousness of the suite and increase their effectiveness while on the road. The suite is designed with input from a Creative Board of Directors and based on results of a national creativity survey.
Embassy Suites and its public relations agency, Cohn & Wolfe Los Angeles, are awarded the Public Relations Society of America's (PRSA) Silver Anvil, the Academy Award of public relations, for the Creativity Suite initiative.
Embassy Suites receives the 2003 Playful Travel Award as "Suite-est Hotel Chain for Families" from Nick Jr. Family Magazine.
Embassy Suites and TBWA\Chiat\Day New York are awarded a Grand EFFIE® by the New York American Marketing Association for the Austin Broadcast Campaign, representing a first for the hospitality industry. EFFIE is one of the most prestigious awards in the advertising industry.
The opening of the Embassy Suites Niagara Falls-Fallsview, still the largest hotel in the Embassy Suites Hotels portfolio, marks the brand's rebirth in Canada.
Embassy Suites ranks highest in the upscale segment with the "Highest Guest Satisfaction Among Upscale Hotel Chains" award in the J.D. Power and Associates 2003 North America Hotel Guest Satisfaction Index StudySM. The award not only marks the first time that a hotel brand has received the highest award in the upscale category for three consecutive years, but the only time a hotel brand has received a highest ranked position in five consecutive years (in the first two years, the brand achieved highest ranking in the all-suite segment).
Embassy Suites celebrates its 20th anniversary in 2004.
Embassy Suites is named one of the top hotel chains for families in the 2004 U.S. Family Travel Guide by Zagat Survey®.
All Embassy Suites provide high-speed Internet access (HSIA) to guests in 100 percent of guest suites with either wired or wireless solution; wireless HSIA in the lobby, atrium, prominent guest dining areas and the business center; wired HSIA in all meeting/conference rooms.
Embassy Suites partners with Sony Pictures to develop a summer promotion tied to the studio's blockbuster hit, Spider-Man 2. The Spider-Man 2 Web Pack is offered to kids staying at Embassy Suites Hotels properties throughout the 2004 summer.
Adding to its family-oriented amenities, Embassy Suites launches Kids-Eye ViewTM, the first-ever hotel program created by kids, for kids. The program is designed to help parents get "inside information" on what's hip in 10 destination cities across the United States through a survey of kids, ages six to 16, on topics ranging from the best skate parks to the best burger joints, shopping locations, museums and more.
Embassy Suites reclaims the J.D. Power and Associates Award for "Highest Guest Satisfaction among Upscale Hotel Chains with Full Service" marking the brand's sixth overall win (fifth in the upscale category.)
Embassy Suites-Fort Myers/Estero opens in Estero, Florida, representing the Hilton portfolio of hotels' 1000th opening since the 1999 acquisition of Promus Hotel Corporation.
Embassy Suites announces upgraded business center experience by introducing the Embassy Business Center Solution to enhance guest productivity. New upgrades feature remote printing by PrinterOnTM.
Embassy Suites teams up with Kodak to offer complimentary one-time use Kodak PlusDigital 35 mm cameras to families checking in.
Embassy Suites adds 10 additional cities to the Kids-Eye View program, the first-ever hotel program created by kids, for kids.
Embassy Suites and the Lance Armstrong Foundation announce a multi-year partnership, making the hotel brand the exclusive hospitality partner of the LiveSTRONG Challenge Series, a series of run, walk and cycling events throughout the U.S.
Embassy Suites launches new restaurant concept, "hip casual," with introduction of new F & B outlet, Flying Spoons.
Embassy Suites wins J.D. Power and Associates Award for "Highest Guest Satisfaction among Upscale Hotel Chains with Full Service" for a record-setting seventh time.
Embassy Suites debuts new hotel prototype design in Jackson, Mississippi. The new Design Option III can be built on less land, for less investment per key and is scalable to individual developers' and market needs.
Embassy Suites celebrates its 25th anniversary by donating $2,500 each to 25 charities in the Overland Park, Kansas, local area, where the first Embassy Suites hotel is still operating.
Embassy Suites announces the inaugural Circle of Leadership class - an elite group of ten General Managers hand-picked to participate in leadership training and other professional development opportunities.
Embassy Suites announces the launch of its new "Requests Upon Arrival" program, available to all guests. This program further personalizes the guest experience by giving guests the opportunity to pre-order complimentary or paid in-room offerings, services, and snacks for their arrival day.
Embassy Suites Hotels celebrates the opening of its 200th hotel, the Embassy Suites Minneapolis - Brooklyn Center. The hotel also represents the brand's second Design Option III prototype property, as well as its new "hip casual" F & B outlet, Flying Spoons.
Embassy Suites Hotels wins J.D. Power and Associates Award for "Highest Guest Satisfaction among Upscale Hotel Chains with Full Service" for a record-setting eighth time.
TripAdvisor releases the results of its annual Family Travel survey, which finds Embassy Suites Hotels to be the most family-friendly hotel brand.
Embassy Suites Denver-Downtown Convention Center opens, marking the 50,000th suite in the brand's system, the first LEED certified hotel in the city of Denver and within the brand.
Once again, Embassy Suites Hotels wins the J.D. Power and Associates Award for "Highest Guest Satisfaction" in the Upper Upscale Hotel Chains category. The brand is honored for the ninth time in twelve years.
Embassy Suites Hotels celebrates its 30th anniversary.
Embassy Suites Hotels is re-branded, adding the "by Hilton" endorsement to the brand's moniker as part of a renewed business strategy to further reinforce the brand's identity within the Hilton Worldwide portfolio.
Embassy Suites by Hilton is ranked as the #1 hotel brand for families (mid-scale range) in the November 2015 issue of Parents Magazine.
2016 Named 10 Best Hotel Chains for Families by Parent's Magazine for 2nd Consecutive Year.
Parents Magazine, 2015
First Place Ranking - Hotel brand for families (mid-scale range)
Business Travel News, 2012
First Place Ranking - Annual U.S. Hotel Chain Survey in Upscale Category
Parents Magazine, 10 Best Hotel Chains For Families 2012
First Place Ranking - "Best hotel chains for budget minded travelers"
J.D. Power and Associates, 2011
The brand is honored for the ninth time in twelve years.
Ranked Highest Guest Satisfaction
In the Upper Upscale Hotel Chains category
Ranked Highest Guest Satisfaction
Upscale Hotel Chains with Full Service
Business Travel News, 2011
First Place Ranking - "Facilities for non-resort meeting" In Upscale Category
Voted Most Family-Friendly Hotel Brand
Brand Keys Consumer Loyalty Engagement Index, 2010
Voted Top Upscale Hotel
Zagat's 2009 Top U.S. Hotels, Resorts & Spas Survey, 2008
Named Top Chain for Best Value
U.S. Family Travel Guide By Zagat Survey®, 2004
Named Top Chain for Families
Center For Hospitality Research At Cornell's School of Hotel Administration, 1999
Named Best Practice Corporate Champions in Quality