Statement on Incident at DoubleTree by Hilton Portland, Oregon
Hilton is committed to providing a diverse and inclusive culture, quality accommodations and welcoming environments for all guests and Team Members visiting our more than 5,500 properties.
Hilton has zero tolerance for racism. We have been working with the DoubleTree by Hilton Portland in Oregon, an independently owned and operated property, as they have reviewed and responded to an on-property incident.
This morning the property issued the following statement:
“Following an internal review, we have terminated the employment of the security guard and manager involved in this incident. Our hotel is a place of hospitality, and their actions were inconsistent with our standards and values.
Our hotel is committed to engaging outside advisors and experts in diversity and inclusion to evaluate our processes, protocols and trainings to ensure something like this does not happen again.
We reiterate our sincere apology to Mr. Massey for his treatment this past weekend, and deeply regret the experience he endured.” – DoubleTree by Hilton Portland
We will continue to work with the property’s ownership and management, including reinforcing the availability of Hilton’s extensive Diversity & Inclusion training curriculum. This is available to all hotels within our network, including franchise properties.
Hilton also holds our franchise partners to related standards. We have made diversity and unconscious bias training mandatory for General Managers and encouraged for other hotel managers across all Hilton-branded properties.
We are proud of our company’s culture and our recognition as a World’s Best Workplace that values diversity and inclusion. We welcome more than 160 million guests a year, and as we enter our 100th anniversary year, our focus will remain on being a welcoming and hospitable place for all.