Skip to Content
Hilton MENU
Urgent Media Requests
Media Statements

Statement from Hilton

September 21, 2020

Share

Our statement of July 24, 2020 remains true. We believe that hotels should be places of hospitality, and the detainment of migrants, including minors, is not activity that we support or in any way want associated with our hotels. 

Since that date we have taken a number of positive actions including:

  • Reinforcing our longstanding policy with all owners, management companies and hotel General Managers across the United States
  • Updating and communicating our enforceable, global brand standards to make specific mention of our policy on detainment
  • Reviewing with hotels in our network any possible reservations that could fit this profile and confirming their ongoing compliance with our standards
  • Contacting government officials to reinforce our longstanding policy
  • Supporting the AHLA’s related statement on behalf of the industry 

We have no information to suggest that Hilton properties are currently being used for detainment purposes.

 


July 24, 2020

We believe that hotels should be places of hospitality.

Hilton has confirmed reports that the independently owned and managed Hampton Inn & Suites in McAllen, TX had accepted reservations from a private contractor working on behalf of U.S. Immigration & Customs Enforcement. We understand these reservations were to house migrants, including minors, as they were transported between locations.

This is not activity that we support or in any way want associated with our hotels.

Our policy has always been that hotels should not be used as detention centers or for detaining individuals. We expect all Hilton properties to reject business that would use a hotel in this way. We are in the process of contacting all Hilton owners and management companies in the U.S. to remind them of our policy, and provide guidance on identifying and preventing this type of business.

We can also confirm that Hilton did not facilitate these reservations and does not have an enterprise agreement with the private contractor.

The ownership of the Hampton Inn & Suites in McAllen has tonight confirmed that they have cancelled this business and that the minors and chaperones are no longer at the hotel. They have also confirmed that their property will not accept similar reservations in the future.

Media Contact

Hilton Corporate Communications
hiltonpr@hilton.com

View More News

Photo Download

These photographs are protected by copyright laws and are only to be used with authorization from Hilton, which may be revoked by Hilton at any time, in Hilton's sole discretion. Changing of the material through photo compositing to through other electronic means is strictly prohibited. These photos are to be used associated with editorial material about Hilton, Hilton's world-class brands, or specific Hilton properties. Each photo may be used after downloading from this site for these purposes unless and until Hilton revokes your permission to use such photos, which Hilton may do at any time, for any or no reason. Usage of the photos for other means requires prior written approval. For use in media publications, please use "© 2021 Hilton". The usage is free of charge if not noted otherwise. By downloading this photo, you agree to these terms.

In order for this site to work properly for you, please make sure your browser cookies are not disabled.

Okay

Connect

Hilton Corporate Communications 7930 Jones Branch Drive
McLean, Virginia 22102 hiltonpr@hilton.com

  • Site Map
  • RSS Feed
  • Hilton.com
  • Site Usage Agreement
  • Privacy Policy
  • ©2021 Hilton

Media Contacts

  • Waldorf Astoria Hotels & Resorts

  • LXR Hotels & Resorts

  • Conrad Hotels & Resorts

  • Canopy by Hilton

  • Signia Hilton

  • Hilton Hotels & Resorts

  • Curio Collection by Hilton

  • DoubleTree by Hilton

  • Tapestry Collection by Hilton

  • Embassy Suites by Hilton

  • Tempo by Hilton

  • Motto by Hilton

  • Hilton Garden Inn

  • Hampton by Hilton

  • Tru by Hilton

  • Homewood Suites by Hilton

  • Home2 Suites by Hilton

  • Hilton Grand Vacations

  • Hilton Honors

Visiting Us From:

  • Americas
  • Asia Pacific
  • Europe, Middle East & Africa
  • About Hilton
  • Our Brands
    • Waldorf Astoria Hotels & Resorts

    • LXR Hotels & Resorts

    • Conrad Hotels & Resorts

    • Canopy by Hilton

    • Signia Hilton

    • Hilton Hotels & Resorts

    • Curio Collection by Hilton

    • DoubleTree by Hilton

    • Tapestry Collection by Hilton

    • Embassy Suites by Hilton

    • Tempo by Hilton

    • Motto by Hilton

    • Hilton Garden Inn

    • Hampton by Hilton

    • Tru by Hilton

    • Homewood Suites by Hilton

    • Home2 Suites by Hilton

    • Hilton Grand Vacations

    • Hilton Honors

  • Corporate News
  • Sign up for Email Alerts
  • Awards
  • Contact Us
    • Hilton.com
    • Development
    • Careers
    • Corporate Responsibility
    • Investors

Hotel Feedback