Hilton Worldwide and BT Openzone to Enhance Internet Services across Portfolio of UK and Ireland Hotels
MCLEAN, Va. and LONDON - Hilton Worldwide has entered into a strategic agreement with BT Openzone to provide a fully-managed suite of Wi-Fi and Internet services across hotels in the U.K. and Ireland. The new technology will provide a tenfold increase in bandwidth and an even more consistent, high-quality online experience for guests at nearly 100 Hilton Worldwide properties beginning in Autumn 2011.
This agreement provides guests with BT Openzone Wi-Fi access, high-speed fixed line, conference and event services in more than 17,000 bedrooms, public areas and meeting and conference spaces, including 24-hour customer support. The new Wi-Fi service will be available free of charge to all Gold and Diamond Hilton HHonors members and over five million BT Total broadband customers. BT Openzone users and customers from iPass, AT&T and other BT Openzone roaming partners can also use the service free of charge when visiting the hotels.
“We are committed to providing our guests with access to the very latest technology, complementing our world class hospitality, and are delighted to collaborate with BT Openzone to deliver an outstanding service in the U.K. and Ireland,” said Robert Webb, Chief Information Officer, Hilton Worldwide. “This deal builds on last year’s agreement with AT&T in the United States and Canada as we look to partner with the very best technology providers around the world.”
Chris Bruce, CEO, BT Openzone, said: “The growing number of travellers with mobile devices such as tablet computers and smartphones, means guests increasingly expect to be able to log on wherever they are and with a fast and reliable connection. BT currently has 2.8 million Wi-Fi hotspots across the U.K. and Ireland. By expanding our coverage at Hilton Worldwide’s portfolio of hotels, we are demonstrating our commitment in providing leading edge technology services to partners in a very demanding service environment.”
BT Openzone will use an ‘above property’, centralised cloud computing architecture, and will oversee network operations, guest Internet support, network engineering, software development and 24/7 network monitoring for Hilton Worldwide’s Wi-Fi and Internet services.
Hilton Worldwide’s portfolio of six brands in the U.K. and Ireland includes Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels and Resorts, Doubletree by Hilton, Hilton Garden Inn and Hampton by Hilton.
For more BT Openzone information, visit www.btopenzone.com.
BT is one of the world’s leading providers of communications solutions and services, operating in more than 170 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to our customers for use at home, at work and on the move; broadband and internet products and services and converged fixed/mobile products and services. BT consists principally of four lines of business: BT Global Services, Openreach, BT Retail and BT Wholesale.
In the year ended 31 March 2011, BT Group’s revenue was £20,076 million with profit before taxation of £1,717 million.
British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York.
For more information, visit www.bt.com/aboutbt
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 17 world-class brands comprising nearly 5,900 properties with more than 939,000 rooms, in 114 countries and territories. Dedicated to fulfilling its mission to be the world’s most hospitable company, Hilton earned a spot on the 2018 world’s best workplaces list, and has welcomed more than 3 billion guests in its 100-year history. Through the award-winning guest loyalty program Hilton Honors, more than 94 million members who book directly with Hilton can earn Points for hotel stays and experiences money can’t buy, plus enjoy instant benefits, including digital check-in with room selection, Digital Key, and Connected Room. Visit newsroom.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram, and YouTube.