Heather Laverne to Join Hilton as Vice President – Customer Engagement, Loyalty and Partnerships for EMEA
LONDON - Hilton (NYSE: HLT) today announced the appointment of Heather Laverne as vice president – customer engagement, loyalty and partnerships for Europe, Middle East and Africa (EMEA).
Based in Watford, UK, at Hilton’s European Head Office, Canadian-born Laverne will lead a team focused on creating and growing direct relationships with customers through delivering exceptional branded experiences.
“Serving guests has been the bedrock of our business for nearly 100 years,” said Mark Weinstein, global head, customer engagement, loyalty and partnerships, Hilton. “As we look ahead to the next 100 years, Heather and her team will play a crucial role in shaping our customer experiences and creating ever-more meaningful relationships with our guests.”
Laverne joins Hilton from American Express where she served in leadership roles for more than 13 years. Most recently, she served as Vice President, International Premium Products where she owned the product strategy for American Express' iconic portfolio of charge products including Centurion, Platinum, Gold and Green cards, across 90 countries.
“I couldn’t think of a more exciting time to join Hilton and be part of one of the world’s most iconic brands,” said Laverne. “I look forward to working alongside the fantastic global team to help shape the future of customer engagement and continue to look for new and unique ways to surprise and delight guests across the world.”
Laverne completed her undergraduate studies in marketing from the University of Guelph and earned her MBA from Queen’s School of Business.
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,700 properties and more than 1 million rooms, in 122 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on the 2021 World’s Best Workplaces list, and been recognized as a global leader on the Dow Jones Sustainability Indices for five consecutive years. In 2020, Hilton CleanStay was introduced, bringing an industry-defining standard of cleanliness to hotels worldwide. Through the award-winning guest loyalty program Hilton Honors, the nearly 123 million members who book directly with Hilton can earn Points for hotel stays and experiences money can’t buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit newsroom.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.Download Article Photos