Embassy Suites Hotels Honors Top Brand Performers
Team Members and Hotels Recognized for Bringing the Brand’s “Make a Difference” Culture to Life
McLEAN, Va. - Embassy Suites Hotels has announced the winners of its 2010 Brand Performance Awards, which were presented to select properties and their leaders during the brand’s annual conference in New Orleans last week. The conference theme, “Going Up,” was designed to encourage brand leaders to challenge themselves and their teams to rise to new heights, while embodying the brand culture and values of Embassy Suites Hotels.
“The pride of Embassy Suites is its gracious, engaging and caring team members. It was an honor and pleasure to recognize the top hotels and leaders of our brand,” said Jim Holthouser, global head of Embassy Suites Hotels and full service brands, Hilton Worldwide. “These teams work hard every day to bring our ‘Make a Difference’ service culture to life.”
The Hervey Feldman Award, named in honor of an Embassy Suites pioneer and the brand’s first president, recognizes a hotel general manager who demonstrates outstanding leadership and superb management. This year’s General Manager of the Year honor went to Russell Tanakaya of the Embassy Suites Brea - North Orange County.
“Leading by example is important to us here at Embassy Suites and we’re committed to rewarding our top performers by investing in their professional growth and development,” said Charles Gremillion, director of brand culture and internal communications. “It not only helps us develop strong leaders, but supports our ‘Make a Difference’ brand culture.”
Other winners selected from the brand’s 210 properties include:
- Make a Difference Hotel of the Year: Embassy Suites by Hilton Caracas, Venezuela. This category represents the best in team member satisfaction, positive guest responses and community initiatives.
- Director of Sales of the Year: Becky Vealey; Embassy Suites Murfreesboro - Hotel & Conference Center (Tenn.)
- Revenue Manager of the Year: Erin Ewens Brown; Embassy Suites Los Angeles – International Airport/South
- Best Sales Promotion: Embassy Suites of Southern California Co-Op, led by Embassy Suites Irvine - Orange County (for “Kids Eat Free” summer 2010 promotion)
- Sales Team of the Year: Embassy Suites Charlotte - Concord/Golf Resort & Spa
- Sustainability Hotel of the Year: Embassy Suites San Diego - La Jolla
New this year was the I Can Make a Difference Award. This award was created to allow hotels to showcase their philanthropic involvement and win $5,000 to further their work in their communities. The inaugural recipient was the Embassy Suites Charleston, West Va., for its “Operation Sweet Dreams,” a program that provides deploying parents the opportunity to record a personalized message packaged in a cuddly Teddy Bear.
The brand also inducted six general managers into the 2011-2012 Circle of Leadership class. The elite, year-long training program, which began in 2008, is designed to provide individualized coaching and leadership development that directly supports the Embassy Suites Hotels service statement --“Gracious, engaging and caring. Making a difference in the lives of others, in ways both big and small.” The program acknowledges leaders who demonstrate great potential within the brand and provides them with additional resources to enhance the performance of their hotels.
Newly-inducted Circle of Leadership members are:
- David Del Russo; Embassy Suites Washington D.C. - Convention Center
- Faisal Kamal; Embassy Suites Houston - Energy Corridor
- David Lang; Embassy Suites Northwest Arkansas - Hotel, Spa & Convention Center
- Amy Ormsby; Embassy Suites Flagstaff
- Jody Smith; Embassy Suites Austin - Downtown/Town Lake
- Jeff Zelkin; Embassy Suites Tucson - Paloma Village
“Much of the success of our brand depends on the hard work and genuine nature of each and every one of our team members,” Holthouser continued. “Through initiatives like our Brand Performance Awards and Circle of Leadership training program, we are constantly looking for opportunities to recognize our top team members and provide the tools and motivation they need to achieve maximum success at their hotels and in their communities.”
Other awards were issued in the areas of revenue management, customer relationship management, and satisfaction and loyalty.
For a full listing of all Brand Performance Award winners, please contact Maggie Giddens at Maggie.firstname.lastname@example.org. Pictures from the awards ceremony also available upon request.
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Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,200 properties with more than 983,000 rooms, in 118 countries and territories. Dedicated to fulfilling its mission to be the world’s most hospitable company, Hilton welcomed more than 3 billion guests in its 100-year history, earned a top spot on the 2019 World’s Best Workplaces list, and was named the 2019 Global Industry Leader on the Dow Jones Sustainability Indices. In 2020, Hilton CleanStay was introduced, bringing an industry-defining standard of cleanliness and disinfection to hotels worldwide. Through the award-winning guest loyalty program Hilton Honors, the 108 million members who book directly with Hilton can earn Points for hotel stays and experiences money can’t buy, plus enjoy instant benefits, including digital check-in with room selection, Digital Key, and Connected Room. Visit newsroom.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
About Embassy Suites by Hilton
Embassy Suites by Hilton, one of Hilton’s 18 market-leading brands, is dedicated to delivering what matters most to travelers. The full-service, upscale brand offers two-room suites, free made-to-order breakfast and a nightly two-hour reception with complimentary drinks and snacks. Both leisure and business travelers looking for a relaxed, yet sophisticated experience will feel right at home with brand-standard amenities like inviting atriums and complimentary 24-hour business and fitness centers. Embassy Suites by Hilton has 259 hotels with 41 in the pipeline. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can’t be found anywhere else, free standard WiFi, and digital amenities like digital check-in with room selection and Digital Key (select locations), available exclusively through the industry-leading Hilton Honors mobile app. For more information, visit www.embassysuites.com or newsroom.hilton.com/embassysuites, and connect with Embassy Suites by Hilton on Facebook, Twitter, and Instagram.