Conrad Hotels & Resorts Introduces Luxury Segment’s First Comprehensive Pre Check-In Feature through its Conrad Concierge App
Award-Winning App Enables Guests to Customize and Share Hotel Stays Digitally
MCLEAN, Va. - Conrad Hotels & Resorts introduces the luxury hospitality segment's first comprehensive pre check-in feature to its award-winning travel mobile application, Conrad Concierge. All guests at each of the Conrad brand's 24 hotels worldwide can now find greater customization and convenience at the touch of a button - from selecting pre-arrival amenities to ordering in room dining and enjoying mobile check-out. Since Conrad introduced the platform with check out and amenity pre-selection functionality in November 2012, the app has been downloaded more than 100,000 times.
"Use of our Conrad Concierge app among global luxury travelers is on the rise, especially as more guests manage travel accommodations when and how they want through mobile devices," said John T. A. Vanderslice, global head, luxury and lifestyle brands, Hilton Worldwide. "With these enhancements, Conrad strengthens its position as a leader within the luxury category by creating an expectation of tailored and customized services for guests, to the point that features like our app become a natural extension of their stay with us."
In 2012 Conrad Concierge began giving guests the ability to choose from bespoke bath amenities, pre-select the types of pillows they would like, use mobile check out to bypass the front desk at departure and ensure their favorite newspaper will be delivered the morning of their stay. These intuitive features and others are designed to deliver the brand's promise of offering the greatest luxury of all - The Luxury of Being Yourself. Expanded capabilities of Conrad Concierge include:
- Pre Check-In - All guests can pre check-in to the hotel through Conrad Concierge and provide their estimated time of arrival any time after completing their booking. The pre check-in feature expands a Conrad service provided to Gold and Diamond Hilton HHonors members since 2005. Additionally, guests can order special requests to be ready upon arrival. This new functionality expedites the check-in process at the hotel, as travelers can forego traditional check-in and pick up room keys at their convenience.
- Socially Integrated - Users can link their Facebook and Twitter feeds to Conrad Concierge to easily share their own updates with their social network directly from the app:
- Seamless Log-In Experience - Users are able to log-in with their Hilton HHonors username/password. Intuitive enhancements eliminate the need to login each time the app is launched;
- Custom SMS Notifications - Users can now opt-in to receive SMS notifications regarding their personal service requests and needs directly to their mobile phone;
- Improved User Functionality - Several enhancements have been made to the landing pages and subsequent screens to improve user functionality and delivery content more directly to users.
Conrad Hotels & Resorts was awarded the 2013 Hotel Visionary Award by Hospitality Technology for best Customer-Facing/In-Room Technology Innovator for the development of Conrad Concierge.
The app is an example of Hilton Worldwide's ongoing commitment to providing guests greater choice and control with offerings that meet ever-changing customer expectations. In 2005, Hilton Worldwide was the first hotel company to launch online room selection across all of its brands. This feature enabled Hilton HHonors Gold and Diamond members to pre-select their rooms prior to arrival through a variety of channels, including a member's HHonors profile, HHonors mobile app or pre-arrival email.
For more information and to download Conrad Concierge visit www.conradhotels.com/concierge. For more information about Conrad Hotels & Resorts please visit www.conradhotels.com or http://news.conradhotels.com.
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 16 world-class brands comprising more than 5,600 properties with nearly 913,000 rooms, in 113 countries and territories. Dedicated to fulfilling its mission to be the world’s most hospitable company, Hilton earned a spot on the 2018 world’s best workplaces list, and has welcomed more than 3 billion guests in its nearly 100 year history. Through the award-winning guest loyalty program, Hilton Honors, nearly 85 million members who book directly with Hilton have access to instant benefits, including digital check-in with room selection, Digital Key, and Connected Room. Visit newsroom.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram, and YouTube.
About Conrad Hotels & Resorts
Spanning more than five continents with nearly 35 properties, Conrad Hotels & Resorts has created a seamless connection between contemporary design, leading innovation and curated art to inspire the entrepreneurial spirit of the globally connected traveler. Guests can manage their stay through the Conrad Concierge service in the Hilton Honors mobile app, getting access to pre check-in and room selection, to ordering in-room dining and mobile checkout all from their own mobile device. Conrad is part of Hilton, a leading global hospitality company. Connect with Conrad by booking at www.conradhotels.com or through the Hilton Honors mobile app. Learn more about the brand by visiting newsroom.hilton.com/conradhotels and follow us on Facebook, Instagram, and Twitter.Download Article Photos