CMO Moves Podcast – Hilton’s Kellyn Smith Kenny Talks Customer Service Innovation, The Making of “Expect Better,” Leadership and More
Kellyn Smith Kenny, the Senior Vice President and Chief Marketing Officer of Hilton, whose past roles include corporate giants such as Uber and Capital One, sat down recently with the CMO Moves Podcast to discuss her leadership style and career trajectory as well as all things Hilton marketing. Tune in here to learn about Hilton’s pioneering culture and ‘guest-obsessed’ mission to innovate to make the travel experience more seamless and enjoyable. Also hear Kellyn’s early take on how Hilton’s recent “Expect Better” marketing campaign is doing, and learn about her “holy grail” to success. Kellyn also shares how Hilton makes the most of its global campaigns, and how she strives to live up to the Hilton pioneers that came before her - the same ones who revolutionized business travel and invented the Brownie, Martini and Pina Colada.
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,200 properties with more than 983,000 rooms, in 118 countries and territories. Dedicated to fulfilling its mission to be the world’s most hospitable company, Hilton welcomed more than 3 billion guests in its 100-year history, earned a top spot on the 2019 World’s Best Workplaces list, and was named the 2019 Global Industry Leader on the Dow Jones Sustainability Indices. In 2020, Hilton CleanStay was introduced, bringing an industry-defining standard of cleanliness and disinfection to hotels worldwide. Through the award-winning guest loyalty program Hilton Honors, the 108 million members who book directly with Hilton can earn Points for hotel stays and experiences money can’t buy, plus enjoy instant benefits, including digital check-in with room selection, Digital Key, and Connected Room. Visit newsroom.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.