CEO Light & Warmth Spotlight: Craig Poole
Meet Craig Poole, General Manager of DoubleTree by Hilton Reading
Meet Craig Poole, General Manager of DoubleTree by Hilton Reading and one of our 2016 CEO Light & Warmth Award Winners.
Craig, who some refer to the as the modern-day Conrad Hilton, has worked in the hospitality industry for more than 50 years. Not only has his career journey been notable for DoubleTree by Hilton Reading, but Craig's genuine presence in the community has been impactful and essential to the people of the city.
Prior to the hotel's opening, Craig worked to identify ways the city could strengthen their small businesses, and urged owners to freshen their properties and storefronts to promote a new look for the once crime-ridden city. Once the hotel opened, Craig improved the city even more by hiring homeless veterans, one of which is still with the hotel today.
Craig has been dubbed the "Mayor of Penn Street," for his exceptional community service. He has partnered with Habitat for Humanity, joined a school for special needs children and has hired autistic youth to work in the hotel.
Spending more time at the hotel than his own home, there is not much that Craig hasn't achieved! Craig provides healthy meals to his Team Members each day and turned the Team Member cafeteria into an "Eat Well Café" two nights a week where he gives Team Members the opportunity to bring their families for a complimentary meal. He purchased shoes for a dishwasher with podiatry issues, gave another Team Member financial assistance to avoid eviction and put a homeless veteran in the hotel for a few nights until Craig could help him secure housing.
Under his leadership, the hotel and Team Members have grown tremendously. He has mentored, motivated, trained and created a thriving hotel and city. Both the city of Reading and hotel have much to be grateful for!
Aside from being a 2016 CEO Light & Warmth Award Winner, the American Hotel & Lodging Association yesterday named Craig "DoubleTree by Hilton Outstanding General Manager of the Year for a Small Property."
Craig was one of just six employees across the country to be recognized as one of this year's Stars of the Industry - an annual awards program that celebrates the nation's top employees and properties for their outstanding accomplishments, service, and leadership in the hospitality and lodging industry.
Congratulations, Craig! Thank you for embodying the very best of what hospitality means, and for truly bringing our Purpose to life! Congratulations for being one of our 2016 CEO Light & Warmth Award recipients and for epitomizing our H-I-L-T-O-N values!
Team Members like Craig, bring the light and warmth of hospitality to our guests every day. We are committed to cultivating a workplace where Team Members of all backgrounds and abilities can be their very best.
If Craig‘s story inspired you, maybe it’ll inspire others. We encourage you to share it with your social media networks, and submit your own Team Member story, here. Want to join the Hilton team? Check out our Hilton Careers website today!