CEO Light & Warmth Spotlight: Amparo Torres
Meet Amparo Torres, Executive Housekeeper at Hampton Inn & Suites Orlando UCF
Meet Amparo Torres, Executive Housekeeper at Hampton Inn & Suites Orlando UCF and one of our 2016 CEO Light & Warmth Award Winners.
Throughout her 22-year tenure with Hilton, Amparo has gone out of her way to be a genuine friend to both Guests and Team Members. Many have said she is the humble leader and glue that holds the hotel together. Not only does Amparo go above and beyond to make Team Members feel appreciated, but she demonstrates generosity whenever she can. One amazing example is when she literally gave the coat off her back to a Team Member who could not afford one.
Amparo offers to take Team Members to work on days when the weather is too hot or too cold, so they don't have to stand at the bus stop. She works overtime on behalf of other Team Members, and picks up their shifts whenever possible. When a fellow Team Member was diagnosed with a severe illness, Amparo opened her home to her teammate who did not have family nearby. She also cooked meals for and sent uplifting messages to her teammate throughout the day. To show her compassion even more, Amparo had pink scarfs made for her entire team to wear and show solidarity for the Team Member while they worked.
Beyond Team Members, Amparo is attentive to Guest needs and constantly goes the extra mile to add a thoughtful touch to their stay. On Valentine's day last year, she left personalized notes in all of the 109 rooms at the hotel - just one of the many ways Amparo aims to make every Guest feel special.
She is a shining example of leadership, work integrity, team work and service. Amparo's work ethic inspires other Team Members to bring the same compassion day in and day out.
Amparo, thank you for embodying the very best of what hospitality means, and for truly bringing our Purpose to life! Congratulations for being one of our 2016 CEO Light & Warmth Award recipients and for epitomizing our H-I-L-T-O-N values!
Team Members like Amparo, bring the light and warmth of hospitality to our guests every day. We are committed to cultivating a workplace where Team Members of all backgrounds and abilities can be their very best.
If Amparo‘s story inspired you, maybe it’ll inspire others. We encourage you to share it with your social media networks, and submit your own Team Member story, here. Want to join the Hilton team? Check out our Hilton Careers website today!