CEO Light and Warmth Spotlight: Carlo Espiritu
Meet Carlo Espiritu, Housekeeping Coordinator at the Conrad Manila and a winner of the 2018 CEO Light and Warmth Award. Carlo is described by his peers as “an earnest, hard-working, eager-to-learn and gracious young man.” He joined the hotel in its pre-opening stages as a temporary housekeeping attendant, and, due to his outstanding performance, later earned a permanent position and advanced to Housekeeping Coordinator.
Carlo is the person his team can depend on for a variety of tasks, including laundry issues, guestroom amenities, lost and found and even towel art. Despite having a long commute, he always starts the day welcoming others with his signature warm disposition.
In August 2017, after weeks of ignoring the lumps on his neck and frequent fatigue spells, Carlo was diagnosed with Hodgkin's Lymphoma Stage II. He began a challenging chemotherapy regiment causing him to experience debilitating side effects. Not wanting to compromise his department’s deliverables, Carlo always scheduled his chemo treatments on Mondays, the least busy day at the hotel, and stayed home on Tuesdays to rest. Despite this challenge, he never let it affect his work ethic and positive attitude. Colleagues and guests who did not know of his condition did not realize this multi-tasking “star” of Housekeeping was battling cancer. He has now successfully completed his chemo treatments.
Carlo is at the forefront of Travel with Purpose programs at the hotel. He is the first to volunteer during off-hours and weekends, offering to cook and serve hot congee for school children in disadvantaged neighborhoods. He helps with the meal packing events for malnourished children and pregnant women in marginalized communities, and more. Despite job offers from other companies, Carlo has decided to stay at Conrad Manila where he knows his career path will continue to flourish.
*Team Members include employees at Hilton corporate offices, its owned and managed properties and employees of franchisees who work on-property at independently owned and operated franchised properties in the Hilton portfolio.
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,500 properties and more than one million rooms, in 119 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on the 2020 World’s Best Workplaces list, and was named the 2020 Global Industry Leader on the Dow Jones Sustainability Indices. In 2020, Hilton CleanStay was introduced, bringing an industry-defining standard of cleanliness and disinfection to hotels worldwide. Through the award-winning guest loyalty program Hilton Honors, the more than 115 million members who book directly with Hilton can earn Points for hotel stays and experiences money can’t buy. With the free Hilton Honors mobile app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit newsroom.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.