Hilton’s High-Tech Connected Room Brings Personalized In-Room Streaming to Guests with Netflix
The new feature is the latest enhancement to Hilton’s industry leading mobile-centric room and enables guests to stream their favorite Netflix series and movies on in-room TVs
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MCLEAN, Va. - Hilton (NYSE: HLT) and Netflix are teaming up to create a more personalized travel experience by allowing guests to stream their favorite Netflix series, movies and more on in-room televisions in Hilton’s high-tech Connected Rooms.
In a Hilton Connected Room, guests can feel at home while away, with the ability to control the temperature, lights, TV and more from their mobile device or the TV remote.
The collaboration enables guests staying in Connected Rooms to seamlessly access their Netflix account by logging in by entering their credentials either with the remote control or the keyboard on the Hilton Honors app.
The process is simple: Guests who prefer to use the Hilton Honors app can download it onto their mobile device if they haven’t already, then add Netflix and other streaming media providers and TV channels to their list of “favorites” for easy access. Guests who prefer the TV remote can press the remote’s “Netflix” button, which powers on the TV and goes directly to the Netflix login screen.
“We know our guests want to feel connected while traveling, just as they do at home, so we’re giving them seamless access to their favorite Netflix shows, films and specials while on the road,” said Noelle Eder, executive vice president and chief information and digital officer for Hilton. “Inspired by 100 years of innovation, we continue to find new ways to meet the constantly evolving needs of our guests.”
Bill Holmes, head of business development for Netflix, said, “This partnership extends our commitment to enabling our members to watch their favorite Netflix series, movies and specials wherever and whenever they want, and we’re thrilled to be bringing our service to Hilton guests all over the world.”
Guests without a Netflix account will be able to sign up on the spot in their room and start watching immediately, while current Netflix members can start watching exactly where they left off before checking in. The Connected Room platform ensures a guest’s login information stays secure and clears automatically upon checkout, unless they choose to clear it sooner through the TV.
The Netflix offering is just one of several recent enhancements to Hilton’s Connected Room technology, which continues to expand as it rolls out to more hotels.
Hilton currently has more than 1,800 Connected Rooms, and plans to roll out the technology to tens of thousands of rooms in hundreds more hotels across the U.S. in 2019 as well as the first non-U.S. locations. In the future, travelers can continue to expect more content and features from the evolving Connected Room platform.
About Hilton
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,400 properties and more than one million rooms, in 119 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on the 2020 World’s Best Workplaces list, and was named the 2020 Global Industry Leader on the Dow Jones Sustainability Indices. In 2020, Hilton CleanStay was introduced, bringing an industry-defining standard of cleanliness and disinfection to hotels worldwide. Through the award-winning guest loyalty program Hilton Honors, the more than 112 million members who book directly with Hilton can earn Points for hotel stays and experiences money can’t buy, plus enjoy instant benefits, including contactless check-in with room selection, Digital Key, and Connected Room. Visit newsroom.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
About Hilton Honors
Hilton Honors is the award-winning guest loyalty program for Hilton’s 18 world-class brands comprising more than 6,400 properties in 119 countries and territories. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount, and free Standard WiFi. Members also have access to contactless technology exclusively through the industry-leading Hilton Honors mobile app where Hilton Honors members can check-in, choose their room and access their room using Digital Key. Hilton Honors offers its more than 112 million members hundreds of ways to earn and redeem Points. Members can redeem their Points for free nights, premium merchandise and items on Amazon Shop with Points, and make charitable contributions. The program is free to join, and travelers may enroll online by visiting www.hiltonhonors.com. Learn more about Hilton Honors at newsroom.hilton.com/hiltonhonors, and follow Hilton Honors on Facebook, Twitter, and Instagram.
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