A U.S. Navy Veteran, Chris Simmons, security officer at Hilton Austin embodies our commitment to Hospitality. Guests researching Hilton Austin online will likely see Chris' name come up and that's because he has been positively mentioned on TripAdvisor an impressive 26 times in just the last three months! Chris' commitment to our HILTON Value of Ownership and to delivering an exceptional experience when people need it most, has earned him praise from Guests and recognition from the hotel as Team Member of the Month for September, 2017.
As a security officer, Chris is often a Guest's first point of contact. He takes it upon himself to ensure lost items are recovered whenever possible and promptly returned to Guests.
Here are a couple of recent TripAdvisor reviews about Chris:
"I left for home and realized I left my iPad in the room! I called the hotel and spoke with head of security Chris Simmons. He was absolutely amazing! A man concerned with nothing else but guest satisfaction. The staff turned my iPad into lost and found and after proof that it was my iPad they mailed it to me the next day!"
"Just after leaving Austin, I got a call from a citizen who found my phone. I contacted the Hilton for help coordinating the return of my phone and was directed to Chris Simmons in Security. Chris was amazing. He organized the drop off and had the shipping label printed before the phone even got there. Within 30 minutes I had the tracking number and a picture of my phone (and another picture of my phone wrapped in bubble wrap)."
From tracking down lost mobile devices to going out of his way to find a compatible computer charger for a Guest who left his at home, to running to the front desk to have an extra key made for a Guest, Chris truly takes ownership of fulfilling the needs of those who visit Hilton Austin and takes pride in delivering Texas-sized hospitality.