Global/Corporate News

Hilton Worldwide Earns ISO 9001 and ISO 14001 Certifications for Quality and Environmental Management

One of the Largest Volume Certifications Awarded for Commercial Buildings

October 10, 2011  |  This information originated in American English.

MCLEAN, Va. - Due to its advancements in quality assurance and sustainability standards, Hilton Worldwide and its portfolio of 10 hotel brands has earned ISO 9001 certification for Quality Management Systems and ISO 14001 certification for Environmental Management Systems. With these certifications, Hilton Worldwide becomes one of the first multi-national organizations to certify its entire system globally - more than 3,750 properties in 85 countries - achieving one of the largest ever volume certifications of commercial buildings.

"Hilton Worldwide has built both quality and sustainability into our overall performance standards and operational procedures," said Christopher J. Nassetta, president and chief executive officer, Hilton Worldwide. "While our commitment has continuously been recognized by our guests, team members and owners, obtaining ISO 9001 and 14001 certifications further validates that commitment and recognizes the company's commitment to meeting globally recognized standards."

ISO 9001 and ISO 14001 are international standards that provide a set of standardized requirements for quality and environmental management systems, respectively. Companies gain certification by implementing policies, procedures and systems that follow and meet ISO standards, which are assessed by a third-party certification body. As part of the Hilton Worldwide certification process, DEKRA Certification, Inc. performed a series of audits and will continue ongoing assessments to monitor compliance.

Since its founding, Hilton Worldwide has made quality assurance and customer service core to its business model, both of which are key differentiators for the company's performance advantage. In addition to third-party certifications, the company implements a wide range of quality control processes to maintain the integrity of its 10 distinct brands and to ensure an appropriately consistent experience across its 3,750 properties around the world.

As a partner and service provider to numerous global companies, Hilton Worldwide will now be able to provide these stakeholders with the assurance that it has the systems in place to ensure its properties are meeting the high level of standards that only an ISO 9001 and ISO 14001 certification can provide.

"Quality assurance is a mainstay in how we do business, and we expect it to be important to those we do business with" said Steve Spicer, Hospitality Division, Sr. Executive, Procter & Gamble. "That's why we are proud to work with a company like Hilton Worldwide, who, by earning the ISO 9001 and ISO 14001 certifications, reinforces their commitment to quality and sustainability - and therefore a commitment to their customers."

In addition to its quality control processes, Hilton Worldwide has made significant progress in sustainability measurement throughout the last several years leading up to its recent ISO 14001 certification. A key factor behind these successes was LightStayTM, Hilton Worldwide's sustainability measurement system. Introduced publicly in 2009, LightStayTM is a global brand standard for all Hilton Worldwide properties that helps participating hotels measure, monitor and continually improve overall economic performance.

Scott Carman
Hilton Worldwide
+ 1 (703) 883-5803

About ISO
ISO is the world's largest developer and publisher of international standards. ISO is a network of the national standards institutes of some 163 countries. More than 100 of ISO's members are from developing countries. ISO has more than 18 600 International Standards in its currents portfolio and ISO's work programme ranges from standards for traditional activities, such as agriculture and construction, through mechanical engineering, manufacturing and distribution, to transport, medical devices, the environment, safety, information and communication technologies, and to standards for good practices and for services.

About Hilton Hilton (NYSE: HLT) is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,300 properties with more than 863,000 rooms, in 106 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time. The company's portfolio includes Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton Honors. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose exactly how many Points to combine with money, an exclusive member discount that can’t be found anywhere else, and free standard Wi-Fi. Visit for more information and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram, and YouTube.