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Two Million Doors, 400 Hotels, One Revolutionary Year: Hilton Celebrates Digital Key Milestones and New Hilton HHonors App Features
“Digital Key is fabulous!” "This is an extremely convenient benefit for being a Hilton HHonors member." “For a frequent traveler like myself, the ability to select my room and bypass the front desk is a competitive advantage. No other hotel group offers this type of service.” These are just a few of the 55,000-plus Hilton HHonors testimonials since Hilton (NYSE: HLT) launched Digital Key one year ago. Since that time, Digital Key has opened 2 million doors for Hilton HHonors members at 400 hotels.
Travel logistics just got a whole lot simpler, thanks to an expanded partnership between Hilton Worldwide (NYSE: HLT) and Uber to further bring together their respective mobile apps. In a first for the hospitality industry, Hilton HHonors members can now order an Uber straight from the HHonors app, and Uber riders can now view their hotel stay information and check-in, all accessed via the Uber app en route to their hotel. The expanded partnership builds on the success of the companies’ Local Scene and Ride Reminder partnership – digital features more than 250,000 travelers within the U.S. have used to simplify their stay.
Hilton Worldwide (NYSE: HLT) today announced that Hilton HHonors members can now receive an exclusive discount on room rates by booking directly through its brand websites, award-winning Hilton HHonors mobile app and reservation call centers, or through preferred corporate travel partners and approved travel agents. This guaranteed discount is available at more than 4,500 hotels around the world.
Hilton Worldwide (NYSE: HLT) today announced a partnership with Uber, the technology platform that is revolutionizing the way people connect with cities, to offer expanded digital features that will further simplify and streamline the travel experience for Hilton guests.
Hilton Worldwide (NYSE: HLT) today introduced Digital Key, an all-new feature of the Hilton HHonors app, providing the loyalty program’s members more choice and control over their entire travel experience.
Hilton Worldwide Truly Opens Doors: Company to Roll Out Mobile Room Keys in 2015 at Hundreds of U.S. Hotels Across Four Brands
Hilton Worldwide is opening more doors for its guests through the scaled deployment of its latest innovation: mobile-enabled room key. Beginning in late spring of 2015, Hilton HHonors members staying at U.S. properties of the Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts and Canopy by Hilton brands, can simply and securely use their smartphones to access their rooms.
Hilton Revolutionizes Hotel Experience with Digital Check-In, Room Selection and Customization, and Check-Out across 650,000-Plus Rooms at More Than 4,000 Properties Worldwide
In a first for the hospitality industry, Hilton Worldwide today announced its guests will have unprecedented choice and control over their entire hotel stay with the ability to check-in and choose their exact room from digital floor plans, as well as customize their stay by purchasing upgrades and making special requests for items to be delivered to their room, on their mobile devices, tablets and computers.
Christopher Nassetta, Hilton Worldwide president & CEO, says Hilton Hotels are revolutionizing the hotel experience by offering guests the ability to check-in, select rooms and customize the hospitality experience all from their smartphones.
ilton is launching an initiative that lets you use your Android or iOS device to control virtually every aspect of your stay. Later this summer, a Hilton app will let you choose your preferred room, make special requests, check in and check out. You'll only have to speak to staff when it's time to pick up or return your keys. And in 2015, you won't even need to do that much -- your phone will also unlock your room, letting you make a beeline for your bed after a long flight.
Hilton Worldwide Holdings Inc. is placing a $550 million bet that hotel guests increasingly will use smartphones to choose rooms, check in and even unlock doors.
Continuing to make connections and large-scale events easier, Hilton Worldwide invites meetings professionals to check-in to the cloud. Today the hotelier announces the deployment of getplanning™ – an interactive planning platform created by experienced meeting professionals – to its portfolio of Connect+ properties globally.
Conrad Hotels & Resorts Introduces Luxury Segment’s First Comprehensive Pre Check-In Feature through its Conrad Concierge App
Conrad Hotels & Resorts introduces the luxury hospitality segment's first comprehensive pre check-in feature to its award-winning travel mobile application, Conrad Concierge. All guests at each of the Conrad brand's 24 hotels worldwide can now find greater customization and convenience at the touch of a button - from selecting pre-arrival amenities to ordering in room dining and enjoying mobile check-out. Since Conrad introduced the platform with check out and amenity pre-selection functionality in November 2012, the app has been downloaded more than 100,000 times.
Waldorf Astoria Hotels & Resorts Debuts Unforgettable Stories Video Series Featuring its Global Luxury Properties
Filmed in Chicago, Rome, Berlin and Shanghai, the cinematic, documentary-style series of Unforgettable Stories features cultural tastemakers and notable figures who have played a role in shaping Waldorf Astoria Hotels & Resorts' unique and inspirational environments. Subjects include chefs, fashion designers and even the Berlin Zoo Biologist, who leads the Waldorf Astoria Berlin's exclusive after-hours tour of the zoo.
Hilton Worldwide announced today the launch of its new global careers website, www.hiltonworldwide.com/careers. The mobile-optimized site makes it easier than ever for prospective candidates to find career opportunities at all levels across the 90 countries in which Hilton Worldwide operates. "This website is the culmination of months of creative and development work by teams around the world," said Matt Schuyler, chief human resources officer, Hilton Worldwide. "It is truly reflective of a critical component of our Mission to be the preeminent global hospitality company, attracting the very best and brightest Team Members."
Even in today’s digital world, the value of face-to-face connections has not been lost. In a recent U.S. Travel Association study*, business travelers claim they are nearly twice as successful in converting prospects to customers after conducting in-person meetings.
Hilton Worldwide has named Bill Murphy as its new chief information officer.
For more than 16 years, Hospitality Technology has been a part of hotel innovation dialogue. We covered the rise of wireless, the Web 2.0 boom, and the downfall of the in-room telephone. They were exciting times, but pale in comparison to the current pace of change.
IDG's Computerworld magazine has named Rob Webb, Chief Information Officer for Hilton Worldwide, to its "Premier 100 IT Leaders for 2012."
Recognizing the opportunity for partnership and the need to focus more on its core hotel businesses, Hilton Worldwide created the Innovation Collaborative, working with top global technology companies. Hilton Worldwide CIO Robert Webb says that under the program, Hilton’s IT partners have implemented systems development best practices, leveraged extensive R&D efforts and delivered next-generation technology solutions.