Hilton Garden Inn Recognizes Top Performing Hotels for Outstanding Achievements in 2015
Team Members and Hotels Awarded for Best in Class Performance
MCLEAN, Va. - Hilton Garden Inn, Hilton Worldwide's (NYSE: HLT) upscale global brand of hotels, is pleased to announce North American winner, Hilton Garden Inn Durham/University Medical Center, NC, and international winner Hilton Garden Inn Kirov, Russia, who took top honors with the Connie Pride Hotel of the Year Awards. This impressive distinction is only presented to two outstanding properties each year out of 665 hotels worldwide for their remarkable achievements. The brand also recognized nearly 60 additional hotels and individuals for their contributions and successes as best in class performers.
The prestigious Connie Award, named after Hilton Worldwide's founder Conrad Hilton, is awarded based on three key components: quality assurance audits measuring cleanliness, condition and brand standards, customer satisfaction scores rating staff service and the quality of the hotel's physical accommodations. The winners represent the highest scores in the brand system in all of these categories.
"Congratulations to all of our brand winners on this well-deserved honor," said John Greenleaf, global head, Hilton Garden Inn. "These awards acknowledge those hotels and individuals that have excelled as leaders in customer satisfaction and continually raise the bar on standards of service for which the Hilton Garden Inn brand is known. This recognition also honors their commitment to excellence by delivering a quality guest experience, actively engaging team members and building positive relationships within their communities."
2015 Pride Awards were presented to Hilton Garden Inn Findlay located in Ohio, Hilton Garden Inn Mobile East Bay/Daphne in Alabama and Hilton Garden Inn Krasnodar, Russia, in honor of being recognized as the second and third highest ranking properties across the brand's portfolio in the areas of quality, customer satisfaction and cleanliness as well as exemplary efforts in hotel operations.
Additional winners included Abigail Flynn of Hilton Garden Inn Durham/University Medical Center, NC, and Chad Patterson of Hilton Garden Inn Florence, SC, who received The Barbara Bejan General Manager of the Year award, and Director of Sales of the Year, Christina Bell of Hilton Garden Inn Ann Arbor, MI, and Traci Kessler of Hilton Garden Inn Durham/University Medical Center, NC. These individuals were recognized for their outstanding performance, leadership and passionate dedication to the brand.
Other top brand recognition awards included:
- You Can Count on Us Community Relations Award - Hilton Garden Inn Durham/University Medical Center, NC. Hotel recognized with the most community service hours and team participation in Global Month of Service.
- HHonors Loyalty Award - Hilton Garden Inn Durham/University Medical Center, NC. Hotel received highest overall loyalty score by HHonors members based on the measurement of the brand's satisfaction and loyalty tracking system.
- Digital Check-in Award- Hilton Garden Inn Gulfport, MS. Digital Check-in is available to HHonors members and allows guests to select their room and have an expedited check-in experience. Hotel received the highest overall cumulative Digital Check-in score.
For a complete list of 2015 award winners, please visit the Hilton Garden Inn Media Center.
About Hilton Garden Inn
The award-winning Hilton Garden Inn brand provides business and leisure guests upscale, affordable accommodations and unexpected amenities for an experience that is ‘Simply on Another Level.’ The Hilton Garden Inn Promise affirms the brand’s goal to make each guest’s stay better and brighter. Guaranteed. Team Members at more than 800 hotels in 41 countries around the world ensure today’s busy travelers have a bright and satisfying experience, starting with the first hello. As a recognized F&B leader, Hilton Garden Inn serves locally-sourced food and beverage at its full-service restaurants and bars, featuring cooked-to-order breakfast, handcrafted cocktails, and on-trend small plates. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. For more information about Hilton Garden Inn, visit www.hgi.com or newsroom.hilton.com/hgi and connect on Facebook, Twitter, YouTube, and Instagram.
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 15 world-class brands comprising more than 5,500 properties with nearly 895,000 rooms, in 109 countries and territories. Dedicated to fulfilling its mission to be the world’s most hospitable company, Hilton earned a spot on the 2018 world’s best workplaces list, and has welcomed more than 3 billion guests in its nearly 100 year history. Through the award-winning guest loyalty program, Hilton Honors, nearly 82 million members who book directly with Hilton have access to instant benefits, including digital check-in with room selection, Digital Key, and Connected Room. Visit newsroom.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram, and YouTube.Download Article Photos