Hilton Appoints Noelle Eder as Chief Information and Digital Officer
Eder To Oversee Technology Functions Supporting Global Growth and Guest Experience
MCLEAN, Va. - Hilton (NYSE: HLT) today announced the appointment of Noelle Eder as executive vice president and chief information and digital officer. Effective March 19, Eder will oversee the continued digital transformation benefiting the guests and team members of the world's most hospitable company.
"You don't get to be a leader in hospitality and digital technology without focusing first on your guests," said Jon Witter, chief customer officer. "From smartphone capabilities like Digital Key to connected rooms that allow for integrated entertainment, temperature and lighting controls, Hilton is leading the way with game-changing technologies. With Noelle at the helm, we are excited to embark on the next chapter of our digital and mobile transformation."
Eder brings to Hilton a unique cross section of business acumen, deep technical knowledge and customer-facing experience. As chief card customer experience officer at Capital One Financial Corp., she was responsible for leading the digital transformation of Capital One's customer experience for the company's $15B credit card business. Eder also spent 9 years at Intuit, most recently as senior vice president and chief customer care officer. During her time there, she led one of the largest technology platform transformations in the company and developed their Customer Care strategy.
"Hilton's nearly 100-year history of innovation is evident in the way it applies technology to support its business and enhance the guest experience," said Noelle Eder. "I am proud to be joining a team that has a track record of success and is taking the industry in new directions. Together we will ensure Hilton has the technology needed to support its continued global growth and stay at the forefront of hospitality innovation."
Eder holds a Bachelor's degree from Boston University. She will be based in Hilton's global headquarters in McLean, Virginia and report directly to Jon Witter, chief customer officer.
Hilton (NYSE: HLT) is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,400 properties with nearly 880,000 rooms, in 106 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time. The company's portfolio includes Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton Honors. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose exactly how many Points to combine with money, an exclusive member discount that can’t be found anywhere else, and free standard Wi-Fi. Visit newsroom.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram, and YouTube.Download Article Photos